Last updated : 6-8-2024 (D-M-Y)
We take the protection of your personal data very seriously and want you to feel secure when using our app and products. The protection of your privacy when processing personal data is an important concern for us that we also take into account in all our business processes.
Personal data are collected, processed and used exclusively in accordance with legal regulations and in good faith. As far as possible, we design our business processes in such a way that the data protection requirements are already taken into account during the development of the products and service offers and to the extent possible, personal data is pseudonymized.
As part of our business relationships, we process personal data that we have received directly from you. In addition, we process personal data which we legitimately obtain from publicly accessible sources or which is legitimately transmitted to us by other third parties, insofar as this data is necessary for the provision of relevant services we provide to you and/or within the scope of the Purposes as set forth below.
Your personal data will be processed in accordance with the provisions of the GDPR and for the following purposes.
The processing of personal data takes place in the context of trade with products and services in the field of consumer electronics. The Purposes of data processing depend primarily on the specific product and its software applications. Further details on this data processing purpose can be found in the accompanying operating instructions, manuals and other terms and conditions at the purchase of such specific products.
If necessary, we process your data beyond the actual performance of the contract to protect the legitimate interests of us; for the purpose of the assertion of legal claims and defense in legal disputes; the guarantee of IT security and the maintenance of our IT infrastructure and operation; the prevention and clarification of criminal offences; and for business management purposes and the development of services and products.
If we have your consent to the processing of personal data for specific purposes (e.g., forwarding of data within the Group or evaluation of data for marketing purposes), the legality of such processing is given on the basis of your consent. The given consent can be revoked at any time at the 10.or FIT App (Settings Withdraw Consent). The revocation of the consent does not affect the legality of the data processed until the revocation.
We use your data to make the use of the fitness tracker / smart device as pleasant as possible for you and so that you can benefit optimally from your fitness program. At the same time, this information will improve our Service.
The application stores and processes the following data: User Name, Gender, Birthday, Weight, Height, Steps, sleeping hours, heart rates (if available), distances, calorie consumption, goals, successes and challenge.
The application also stores and processes Cycle Tracking data such as length of menstrual period, cycle history, and pregnancy data, which belongs to Art.9 of the GDPR.
All of your data is stored only locally on your smartphone or device.
In the 10.or FIT App -> Settings -> FAQ & Feedback: The FAQ section provides a list of common questions. No personal data is collected in the FAQ.
You can also provide feedback or report a problem to us. This will help us identify and fix issues when something is not working properly. Feedback and problem reports will be sent via email to our designated secure customer service mailbox.
All of the information you provide will be deleted immediately after the reported issue is resolved.
In order to ensure the compatibility of your fitness tracker / smart device with your smartphone, our fitness tracker / smart device and our application access the following functions of your phone:
In order to provide you with the functionalities of the app, the app must be able to access various functions and data of your mobile device. To do this, it is technically imperative that you grant the app selected access authorizations.
Otherwise the app cannot be used for technical reasons. Before using the app for the first time, we will explicitly inform you of the requested access rights. Usually the authorizations are as follows:
Location: This permission is required to determine your current location for location-based services. This permission allows your phone to access your GPS data, WLAN identifiers and/or Bluetooth, depending on which of them you have enabled, to locate your location.
Push notifications: Push notifications are messages(e.g: WhatsApp) that are sent from the app to your device and are prioritized there. This app uses push notifications on delivery, provided the user has consented during the installation of the app or the first use. End user has to accept the enable notifications for first time installation. Also, The reception of push notifications can be deactivated at any time in the settings of the app.
Access smartphone contacts: This permission is required to show caller’s name when user received a call notification.
User behavior: Within the framework of legal regulations, user can provide Name, Avatar, Gender, Birthday, Weight, Height and Stride. User also can click “skip” to not provide these information. The data are stored locally on the smartphone and is not linked to any further information about the user.
Device information: In addition to protocol data, we may also collect information about the device on which the app is used. These include device type, operating system used, device settings, unique device identifiers and crash data. Whether some or all of this information is collected depends on the type of device used and its settings. This allows error messages and system crashes to be analyzed in order to improve future operation. You can find out from All data transfer and storage are encrypted to protect this App against unauthorized or unlawful access, destruction, loss, alteration, or disclosure.
Health Connect: The use of information received from Health Connect will adhere to the Health Connect Permissions policy, including the Limited Use requirements.
Google Maps: The purpose of using Google Maps is to provide the latitude and longitude information from our GPS Smartwatch and to the 10.or FIT App, then the App invokes Google Map to display user activity trajectory on app which is a major function of our GPS Smartwatch.
Google APIs: The 10.or FIT App's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements. Social Media: If you connect to this app via third party social media sites (such as Facebook, Twitter, Instagram or Google+), you may be subject to the data policy of such third-party social media sites. We do not have access to any of your personal data stored on such third-party social media sites.
Weather: The purpose of using weather service is that Weather is a major function of our fitness tracker / smart device. We make use of the device's longitude and latitude information to enquire of weather data for that location. The location information being collected is not linked to your identity and will not be stored or used for any other purposes. The usage of weather service and its data storage duration are subject to their privacy policy: We are distributing the 10.or FIT App via Apple App Store and Google Play Store. We have also incorporated Google Maps (for Android devices), Firebase Crashlytics, and Google Analytics in the 10.or FIT App. GPS related sport activities and Google Maps require Location Permissions. Firebase Crashlytics and Google Analytics collect crash data that are not linked to any of your identity. Analytics automatically logs some events and user properties. Details of events and user properties can be found from Google website:
All the data being collected are ANONYMOUS statistics. The purpose of using Firebase Crashlytics is to collect crash data in order to help track, prioritize, and fix stability issues that erode our app quality.
The legal basis for the collecting of the crash data is Article 6(1) point f) GDPR. Our legitimate interest arises from the purposes of the data collecting listed above.
Google Analytics helps to measure and provide insight on the 10.or FIT App usage and user engagement. Analytics integrates across Firebase features and provides unlimited reporting of up to 500 distinct events that you can define using the Firebase SDK. Analytics reports help you understand users behave, which can help to optimize app performance.
The purpose of using Firebase Crashlytics is to collect crash data in order to help track, prioritize, and fix stability issues that erode our app quality. Crashlytics saves our troubleshooting time by intelligently grouping crashes and highlighting the circumstances that resulted. Find out if a particular crash is impacting a lot of users. Get alerts when an issue suddenly increases in severity. Figure out which lines of code are causing crashes.
The 10.or FIT App includes the OpenTelemetry (OpenCensus OpenTracking) library, which is a part of the original Google library. However, we do not utilize the functionality of OpenTelemetry in our app. We have kept the OpenTelemetry-related library in the 10.or FIT App to maintain the integrity of the Google library.
As a result, usage of our apps are also subject to the following privacy policies:
As part of the App functionality, this App may collect the following data and upload it to your smartwatch in accordance with your instructions and permissions. The collected data is processed ephemerally and will not be shared with third parties.
The 10.or FIT App is using 3rd party European based server to provide firmware update service. Data are transmitted to offices in countries inside the European Union.
No data will be transferred to third countries or international organization outside the European Union.
According to Article 45 GDPR, transmission is permissible if the European Commission has decided that an adequate level of protection exists in a third country. In the absence of such a decision, we or the Service Provider may only transfer personal data to a third country or to an international organization if appropriate safeguards are provided (e.g. standard data protection clauses adopted by the Commission or the Supervisory Authority in a particular procedure) and enforceable rights and effective remedies are available.
We have agreed contracts with these service providers for so-called order processing, which stipulate that the principles of data protection are always concluded with their contractual partners in compliance with the European data protection level.
User Name, Gender, Birthday, Weight, Height, Steps, Sleeping hours, Heart rate (if available), Running distance, Calorie consumption, Goals, Successes and Challenges.
Cycle Tracking data such as length of menstrual period, cycle, history date, and pregnancy data which belongs to Art.9 of the GDPR.
Your data is only stored on your smartphone or device. Once the 10.or FIT App is uninstalled, all personal data will be removed from your smartphone or device and none of the data will be retained.
The retention period of data transmitted to third-party providers are subject to the data policy of such third-party social media sites.
We will not actively transfer your data to any third party. The data that has been successfully transferred to a third party (e.g.: Apple Health, Google Fit or Strava (if available)) with your permission will follow the third-party platform and its privacy policy. You can turn off third-party authorization the setting at any time and the data will no longer be transmitted.
For firmware update, the data stored in the European servers will be stored during your use of the 10.or FIT App. You can contact us to delete. Once you make a deletion request, we will delete or anonymize your information as soon as possible, and no later than 90 days from the date of your deletion request. The data will be stored around six months until a further new update is available if a deletion request is not made.
If you would like to delete your data from the 10.or FIT App, please open the 10.or FIT App and go to Settings >>> Withdraw Consent and Delete User Profile. Press “OK” and all of your data will be deleted from the 10.or FIT App.
Any person concerned by the processing of personal data has the right to:
There is a right of appeal to a competent data protection supervisory authority (Art. 77 GDPR). You also have the right to lodge a complaint with the responsible data protection supervisory authority at any time. You can contact the responsible data protection supervisory authority located in your country or state.
You can revoke your consent to the processing of personal data at any time. You can uninstall the 10.or FIT App anytime if you would like to revoke this consent. Please note that the revocation will only take effect in the future. Processing that took place before the revocation is not affected by this.
In principle, we do not use fully automated decision making according to Art. 22 GDPR for the establishment and implementation of the business relationship.
You have the right to object at any time for reasons arising from your particular situation to the processing of personal data concerning you, which is based on Art. 6 para. 1 e GDPR (data processing in the public interest); this also applies to profiling based on this provision within the meaning of Art. 4 no. 4 GDPR.
If you object, we will no longer process your personal data, unless we can prove compelling reasons worthy of protection for the processing, which outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims. The 10.or FIT App cannot be used if you revoke consent.
If you have given consent under this privacy policy to the processing of your data by the 10.or FIT App, you can withdraw consent from 10.or FIT App (Settings -> Withdraw Consent-Press “OK”) and none of the data will be retained
If you have further questions regarding the processing of your data or wish to exercise any of your rights under the GDPR or pursuant to this policy, you can contact our data protection controller:
Synergy Innovations Group Limited If you are based in Europe, you may also direct your inquiry to the data protection officer of our European representative:
A6 Europe s.aData Protection and Limited Use Disclosure
Data Safety
Data transfer to third countries or international organization
Personal data and Measurement data recorded & processed
Storage period
Delete data from the App
Affected rights
Automated decision making
Information about your right of objection according to Art. 21 Basic Data Protection Ordinance (GDPR)
Right of objection in individual cases
Withdraw your consent
Points of Contact
Data Protection Controller
Attn: Data Privacy Officer
Room 1003, Tower 1, Lippo Centre,
89 Queensway, Admiralty, Hong Kong.
dataprivacy.synergy@mailo.comEuropean Representative:
Attn: Data Privacy Officer
127-129 Rue Colonel Bourg,
1140 Brussels, Belgium.
dataprivacy1.synergy@mailo.com